PRIVACY POLICY
As Updated On 2nd December 2024
We respect your privacy and care about how your Personal Information is used. This Privacy Policy (the “Policy”) outlines how Sharang Shakti Private Limited (“Company” or "us" or "we" or "our") and its affiliates collect, use, store, process, transfer, and disclose your information through our Website https://sharangshakti.com/ or any other services we offer from time to time by or in connection therewith (together referred to as the “Website”). It applies to your interactions with and usage of our Website, where we offer advanced defence solutions, including anti-drone systems, robotics for airspace surveillance, and related research and development. Our services also cover installation, maintenance, and consulting on defence technology, supporting clients with cutting-edge security measures for governmental and private defence applications (the “Services”). By reviewing this Policy, you will gain a comprehensive understanding of your privacy rights and choices.
Your access to or utilisation of our Website and/or Services operated by the Company linked to this Policy implies your agreement to be governed by this Policy. By providing us with your Personal Information, you expressly consent to the use and disclosure of your Personal Information as outlined in this Policy. This Policy, along with the other policies and the Terms of Service, is applicable to your use of the Services and you explicitly agree and acknowledge to read the Privacy Policy in conjunction with the Terms of Service.
The term “Personal Information” shall mean any information that relates to an identified or identifiable individual or entity, and can include information that you provide to us and that we collect about you, such as when you engage with our Services (e.g. device information, IP address).
By utilising the Website and/or Services, or furnishing your Personal Information, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms ‘User’, 'you' or 'your' collectively refer to any individual or legal entity accessing or using the Website, whether for personal purposes or on behalf of others.
By visiting the Website or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the data protection and privacy laws of India including but not limited to the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules), and the Digital Personal Data Protection Act (DPDPA), 2023, and other relevant regulations governing data protection and privacy.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE REFRAIN FROM ACCESSING AND/OR USING OUR WEBSITE.
1. TO WHOM DOES THIS POLICY APPLY?
1.1. This Policy is inclusive and applies to all users of our Website and/or Services, irrespective of their browsing intent or their extent of utilising the Services offered on our Website.
1.2. The applicability of this Policy extends to users regardless of the device type used for accessing our Website and/or Services, whether it be a laptop/desktop or a mobile/tablet device. Additionally, it also applies to offline Users who avail of our Services through in-person interactions or other offline means.
1.3. We do not knowingly collect or solicit Personal Information from anyone under the age of eighteen (18) or knowingly allow such persons to avail our Services. If you do not meet these criteria, please refrain from attempting to provide any Personal Information to us or using our Website and/or Services.
2. WHAT IS THE INFORMATION THAT WE COLLECT FROM YOU?
2.1. To avail our Services, you need to contact us through the Website functionality which is free of cost and for this purpose, we collect certain Personal Information. This may include but is not limited to the following:
2.1.1. Basic Information: You are required to provide basic information such as full name and name of your organisation, if any; and
2.1.2. Contact information: such as email address or your WhatsApp mobile number.
2.2. Additionally, while you utilise our Website and/or Services, we may collect the following information-
2.2.1. Communication with us: This can include any communication that you send to us, including communications for any inquiries, technical support, etc;
2.2.2. Device Identification data: This includes information that may assist us in identifying your device, including browser type, and version, your operating system, etc; and
2.2.3. Other Data: This can include the following, based on your interaction with the Website-
a. Number of times you accessed our Website;
b. The length of time you spent on the Website;
c. The period from which you became and have continued to be active on the Website;
d. Other similar statistics we may collect with the intention to improve the user experience of the Website.
2.3. You agree to provide us with your Personal Information whenever you use our Services by performing any of the following functions:
2.3.1. Accessing our Website by means of any web browser or any device;
2.3.2. Booking a consultation call with us and expressing your interest in our Services on the Website;
2.3.3. Inquiring about our Services through our Website;
2.3.4. Initiating and maintaining correspondence with us.
2.4. We take extra precautions to ensure that such Personal Information is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it as per the permissible laws of the land.
2.5. You understand and agree that we do not directly collect Personal Information from users and all sensitive Personal Information collected through our Website is introduced solely by the User. We do not collect any personal or sensitive information without the user’s explicit input and consent. Users are responsible for the accuracy and completeness of the information they provide
2.6. You understand that our payment partners provide you with the convenience of storing your payment methods on their platforms. By opting for this feature, you consent to the storage of your Personal Information, including your payment method. We shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any Personal Information concerning your payment information in the course of any online transactions or payments made for any Services offered through the Website. For this purpose, we recommend that you go through the terms of service of the payment service providers.
2.7. This Policy will not apply to any unsolicited information provided by you through the Website or through any other means. This includes but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and we will be free to use and disclose such unsolicited information without limitation.
2.8. Access to your Personal Information is limited to employees, agents, partners, and third parties, who we reasonably believe will need that information to enable us to provide Services to you. However, we are not responsible for the confidentiality, security, or distribution of your own Personal Information by our partners and third parties (who have their own privacy policies) outside the scope of our agreement with such partners and third parties.
2.9. When you use our Website, we collect and store your information which is provided by you from time to time. In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Website.
3. HOW DO WE COLLECT THE INFORMATION?
3.1. We employ various methods to gather information, ensuring a comprehensive understanding of user interactions and preferences. The collection of Personal Information is facilitated through the following processes:
3.1.1. Information you give us: When you provide us with the information referred to in Clause 2.1 and Clause 2.2 through the methods outlined in Clause 2.3;
3.1.2. Session Management: We study session metrics to understand how users interact with the Website. This helps us learn the average time users spend on the Website and when they prefer to engage. We use tools like Google Analytics (or alternatives) to collect anonymous data, including the number of views, how long users stay, and where they're visiting from. This data allows us to optimise the user experience, making informed enhancements to cater to user preferences and behaviours;
3.1.3. User analytics: We analyse user behaviour and preferences within the Website to track and ensure accuracy, promptly identify any unusual behaviour, and detect fraudulent activities, allowing us to take immediate corrective action.
3.2. In addition to direct user interactions, we leverage cookies and similar technologies to enhance the functionality and user experience on the Website. These allow us to collect and process additional information for various purposes:
3.2.1. Cookies: We utilise cookies, which are small text files stored on your device’s hard drive by web browsers. These cookies help us and third parties identify Users, track preferences, analyse usage patterns, and optimise the Website’s functionality to provide a customised experience. Cookies enable us to store preferential information and understand browsing activities. You may manage cookie preferences through your browser settings. Below is the limited list of the categories of cookies we use, along with their purposes:
3.2.1.1. Strictly Necessary Cookies: These cookies are needed to run our Website, to keep it secure when you are accessing the Website, and to obey regulations that apply to us. They also help us keep your details safe and private;
3.2.1.2. Functional Cookies: These cookies are used for remembering things such as your region or country, your preferred language, accessibility options like large font or high-contrast pages;
3.2.1.3. Performance Cookies: These cookies tell us how you and our other users use our Website. We combine all this data together and study it. This helps us to improve the performance of our Services and/or the Website;
3.2.1.4. Session Cookies: We use session cookies, which are stored temporarily during your browsing session and deleted when you close your browser or application. These cookies support Website functionality and help us analyse usage, including pages visited, links clicked, content viewed, and time spent on each page.
3.2.1.5. Analytics Cookies: Analytics cookies collect data about your use of the Website, allowing us to improve its performance. These cookies provide aggregated information to monitor site functionality, track page visits, identify technical issues, analyse user traffic, and measure the effectiveness of our advertising, including emails sent to you.
3.2.2. Purpose of Cookies We Use: We utilise Personal Information obtained through cookies to enhance the speed, security of your interaction with us, and overall user experience. These cookies serve various purposes, including but not limited to:
3.2.2.1. Preferences: Cookies enable the Website to remember information that alters the site’s behaviour or appearance, such as your preferred language or geographic region. By retaining your preferences, we can customise and present advertisements and other content tailored to you.
3.2.2.2. Security/Optimisation: Cookies play a crucial role in maintaining security by verifying Users, preventing fraudulent use of Services, and safeguarding User data from unauthorised access. Specific types of cookies assist in blocking various types of attacks, such as attempts to pilfer content from Website forms.
3.2.2.3. Processing: Cookies contribute to the efficient functioning of the Website, allowing us to deliver the Services expected by visitors and/or Users. These cookies facilitate tasks like navigating web pages and accessing secure sections of the Website.
3.2.2.4. Analytics and Research: Cookies aid in comprehending how individuals utilise our Services, enabling us to enhance them for a better User experience. This data-driven insight helps us refine and improve our offerings.
3.2.3. Web Beacons, Pixel Tags, and Trackers: We may employ web Web Beacons, Pixel tags, and tracking URLs, which are tiny graphic images and/or small blocks of code placed on Website pages, ads, or in our emails that allow us to determine whether you performed a specific action. When you access these pages or when you open an email, you let us know that you have accessed the web page or opened the email. These tools help us measure responses to our communications and improve our web pages and promotions;
3.2.4. Log Files: Our servers automatically collect information sent by users' devices, known as log files. This data may include IP addresses, device information, browser type, and timestamps. Log files are instrumental in analysing trends, administering the Website, and diagnosing technical issues;
3.2.5. Third-Party Analytics: We may integrate third-party analytics services to further understand user behaviour. These services utilise their own tracking technologies to compile reports on Website activity, aiding us in improving our Services;
3.2.6. Location Data: As part of our Services, we may also collect precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device;
3.2.7. Information from other sources: We may collect Personal Information from other sources, including but not limited to:
3.2.7.1. If a user or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint; and
3.2.7.2. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) users and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive information about you and your activities on and off the Website, including from users, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions with and/or from our partners.
4. WHY DO WE COLLECT YOUR INFORMATION?
4.1. We shall collect your information only for lawful and legally permissible purposes, which are as follows:
4.1.1. Contractual Necessity: We process your Personal Information to fulfil our contractual obligations with you, which include, without limitation, tasks such as as developing, delivering, and maintaining anti-drone systems, providing installation and maintenance services, consulting, and ongoing system support;
4.1.2. Research and development: We will utilise Personal information to deliver the Services and to develop, test, and enhance the quality and usability of both the Website and Services;
4.1.3. Communicate with you: We use your Personal Information to communicate with you concerning Services via different channels (e.g., by phone, e-mail, chat);
4.1.4. Fraud Prevention and Credit Risks: We use Personal Information to prevent and detect fraud and abuse to protect the security of our users;
4.1.5. Troubleshoot Problems: We use your Personal Information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Website and/or Services;
4.1.6. Compliance with law: To be able to perform any contractual and legal obligation;
4.1.7. Enhancing User Experience: To analyse user behaviour and preferences for improving our Services and user experience and to be able to provide location-specific services;
4.1.8. Recommendations and Personalisations: We use your Personal Information to recommend Services that might be of interest to you, identify your preferences, and personalise your experience with the Website and/or Services; and
4.1.9. Providing alerts/notifications: To effectively communicate with you through emails/SMS/notifications through the Website to inform you about any other new Services that we may from time to time develop.
4.2. In the course of operating the Website and/or Services, we collect and utilise Personal Information in accordance with our Privacy Policy.
4.3. You consent and recognise that your Personal Information may be disclosed on our Website authorised by you for the purpose of utilising our Services. Additionally, you agree and acknowledge that we are permitted to communicate with you through messaging, calls, emails, or other means, to facilitate the performance of our Services wherever necessary.
5. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY?
5.1. To facilitate our Services and enhance user experience, we may share Personal Information with the following entities-
5.1.1. Transactions: We may share your Personal Information necessary for transaction processing with our trusted financial or payment gateway partner;
5.1.2. Third-party Service Providers: We engage the services of third parties to carry out various functions on our behalf such as fulfilment for Services, email communications, data analysis, marketing support, generating search results and links, payment processing, content transmission, credit risk assessment, and customer service. While these third-party service providers have access to the necessary Personal Information to fulfil their functions, they are prohibited from using it for any other purposes. Moreover, they are obligated to process the Personal Information in compliance with applicable laws. While we do not own or control these third parties, when you interact with them and choose to use their services, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers;
5.1.3. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates may include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us;
5.1.4. Business Transfers: In the course of our business development, we may engage in the sale or acquisition of other businesses or services. In such transactions, user information is typically considered one of the transferred business assets but continues to be governed by the commitments outlined in any pre-existing Privacy Policy, unless the user provides alternative consent. Additionally, in the unlikely scenario of the acquisition of the Company, any of its affiliates, or a substantial portion of their assets, user information will naturally be among the transferred assets;
5.1.5. Legal Compliance: In compliance with applicable laws and regulations, we may disclose Personal Information to government entities or regulatory authorities when required with/without any notice/intimation to you. This includes instances where such disclosures are necessary for legal proceedings, investigations, or to meet regulatory obligations. Also, we may share any information about you with government and law enforcement agencies without your permission as may be considered necessary or appropriate by us to respond to valid claims and legal processes, to protect our property and rights or the property or rights of a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity;
5.1.6. Service Improvement: We may share certain aggregated, anonymised information with third parties (for example, for Google Analytics) in order to assess the Website usage and information pertaining to the ease of navigation;
5.1.7. Advertisements: We use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to the Website and other websites in order to provide personalised advertisements about goods and services of interest to you;
5.1.8. Collaborations: We may share your Personal Information with reputable partners to facilitate joint initiatives, promotions, or integrated services; and
5.1.9. Growth and Expansion: As our Website evolves and expands, there may be instances where sharing Personal Information with new entities or parties becomes necessary for the enhancement of our Services. Any such sharing will be carried out with the utmost consideration for user privacy and in accordance with relevant legal frameworks.
5.2. We do not ever sell or rent your Personal Information without your express approval.
5.3. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
6. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
In compliance with applicable laws, we retain your Personal Information for a duration no longer than necessary for the purpose for which it was collected or as mandated by relevant laws. However, certain data related to you may be retained beyond this period if we reasonably believe it is necessary to prevent fraud, mitigate potential abuse, allow us to exercise our legal rights, defend against legal claims, or fulfil other legitimate purposes required by law. Additionally, we may continue to retain your Personal Information in anonymised form for analytical and research purposes. Additionally, we may continue to retain your Personal Information for the following purposes including but not limited to:
6.1. Legitimate Business Interest: We may retain your Personal Information as necessary for our legitimate business interests, such as the prevention of money laundering, fraud detection and prevention, and enhancing safety;
6.2. Legal, Tax, Reporting, and Auditing Obligations: We may retain and use your Personal Information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations;
6.3. Shared Information: Information you have shared with others, such as reviews and forum postings, may continue to be publicly visible on the Website, even after your Account is cancelled; and
6.4. Residual Copies: Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your Personal Information may not be removed from our backup systems for a limited period of time.
7. HOW DO WE PROVIDE FOR THE SECURITY OF YOUR PERSONAL INFORMATION WITH US?
7.1. We prioritise the security of your data, utilising secure cloud servers where your Personal Information is encrypted at rest, adding an extra layer of protection against unauthorised access. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorised access, alteration, transmission, and deletion.
7.2. We work to protect the security of your Personal Information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.
7.3. You understand and agree that despite the security measures in place, we cannot be held liable for any issues related to data security. Nevertheless, we implement reasonable physical, electronic, and procedural safeguards to maintain the confidentiality and integrity of your information. As part of this commitment, it is imperative that you also review and adhere to the terms of service and privacy policy of our third-party service providers.
7.4. While we take comprehensive measures to safeguard your information, users acknowledge and accept the inherent security implications of data transmission over the Internet and the World Wide Web. Despite our efforts, complete security cannot be guaranteed, and inherent risks persist. Users bear the responsibility of safeguarding login and password records for their Accounts. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website. While acknowledging these risks, we remain committed to continually enhancing our security protocols to address emerging threats and maintain the trust of our users.
8. HOW DO WE HANDLE DATA BREACHES AND SECURITY INCIDENTS?
8.1. In the event of a data breach or security incident, we maintain a proactive approach to ensure swift resolution and mitigate potential risks. We have established a comprehensive incident response plan designed to address such occurrences promptly and effectively:
8.1.1. Identification: We promptly identify and acknowledge any signs of a data breach or security incident within our systems or infrastructure;
8.1.2. Containment: Immediate action is taken to contain the impact of the breach, preventing further unauthorised access or damage to data;
8.1.3. Notification: We prioritise transparency by promptly notifying affected parties, including users and relevant stakeholders, about the breach and its potential impact on their data;
8.1.4. Collaboration: We collaborate with relevant authorities, such as regulatory bodies and law enforcement agencies, to report the incident and comply with any legal obligations or regulatory requirements; and
8.1.5. Post-Incident Assessment: Following the resolution of the incident, we conduct thorough assessments to evaluate the effectiveness of our response measures and identify areas for improvement.
9. DATA CONTROLLER AND DATA PROCESSOR OF YOUR PERSONAL INFORMATION
9.1. We will act as the data controller where we make decisions on how your Personal Information is used in connection with the Website or our Services. We will act as the data processor where we only use your Personal Information as authorised and instructed by a third party in connection with the Website, or our applications or Services.
9.2. Where we are acting as the data controller, we are responsible for the obligations of a data controller under data protection laws in connection with the processing of your Personal Information and we use this Privacy Policy to provide you with information about our use of your Personal Information.
9.3. Where we are acting as a data processor, the relevant third party will be acting as a data controller and will be responsible for the obligations of a data controller under data protection laws in connection with the processing of your Personal Information. If you are accessing the Platform, or our Services through a third party, you should contact them with queries regarding the processing of your Personal Information or compliance with data protection law.
10. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?
10.1. You, as a data subject, have certain rights to your Personal Information with us, as under:
10.1.1. Right to Access: You have the right to access any of the Personal Information we hold about you at any time. For security purposes, when you request access to your Personal Information, you will need to provide us with enough information to verify your identity. We will generally provide you with access to your Personal Information, subject to some exceptions permitted by law. If we are unable to provide you with all or any of the information we hold about you, we will inform you why your request has been denied or limited.
10.1.2. Right to Consent: Your explicit consent is required for the collection and processing of your Sensitive Personal Data or Information (SPDI).
10.1.3. Right to withdraw consent: The consent that you provide for the collection, use, and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. You may withdraw your consent at any time by contacting us. Upon withdrawal, we will cease processing the relevant personal information, except where other legal grounds for processing exist under applicable laws. We will respond to your request within a reasonable timeframe.
10.1.4. Opting Out of Marketing Materials: You may object to our use of your Personal Information for marketing purposes. You can always opt out of this through the functionality provided in each marketing communication (e.g. by clicking “unsubscribe” at the bottom of an email).
10.1.5. Right to Review and Correction: You are responsible for maintaining the accuracy of the information you submit to us. You can review the information you have provided and ensure it is accurate and up-to-date. If you wish to make a request to correct or update any of the Personal Information that we hold about you, you may update your information by writing to us at office@sharangshakti.com.
10.1.6. Right of Access and Portability: In some jurisdictions, applicable law may entitle you to request certain copies of your Personal Information or information about how we handle your Personal Information, request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.
10.1.7. Right of Erasure: In some jurisdictions, you can request that your Personal Information be deleted.
10.1.8. Right to Grievance Redressal: You have the right to lodge a complaint regarding the processing of your Personal Data with our Data Protection Officer. You can submit your complaint in writing to our Data Protection Officer at office@sharangshakti.com, with the subject line "Appeal of Privacy Rights Request.”
10.2. If you believe your rights have been violated or are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of India (DPIC). The DPIC is responsible for handling complaints related to data protection and ensuring compliance with the DPDPA.
11. ARE CHILDREN ALLOWED TO USE OUR WEBSITE AND/OR SERVICES?
11.1. This Website and/or Services are strictly prohibited for use by individuals under the age of eighteen (18) years old ("Minors"). Accessing or using the Website and/or Services by Minors constitutes a violation of our Terms and Conditions and Privacy Policy.
11.2. We do not knowingly solicit, collect, or process any Personal Information from Minors. We implement commercially reasonable age verification measures and data protection practices to prevent such unauthorised collection and usage.
11.3. If you are a parent or legal guardian ("Guardian") and believe your child has provided us with Personal Information, we urge you to promptly contact us at office@sharangshakti.com. Upon verification of your Guardian status, we will promptly take all necessary steps to remove and delete such information from our records.
12. HOW CAN YOU EXPRESS YOUR COMPLAINTS AND CONCERNS?
User satisfaction is one of the key focus areas and an integral part of our Website’s founding principles and business policies. We strongly believe that user satisfaction is the most important factor in the growth and development of our business and hence, we have adopted user-centricity as a priority in developing our business processes. The terms below shall constitute our “User Grievance Redressal Policy” which outlines the framework for addressing user grievances:
12.1. Objective: The objective of this Grievance Policy is to provide a framework:
12.1.1. to ensure the provision of timely and effective resolution of issues raised by users; and
12.1.2. to keep users informed about the manner in which they can reach out to us to resolve their queries and grievances.
12.2. Governing Principles: The policy on grievance redressal is governed by the following principles:
12.2.1. User shall be treated fairly at all times;
12.2.2. Issues raised by users are always attended to with courtesy and on time;
12.2.3. Users are provided with effective and satisfactory resolution within a reasonable time period; and
12.2.4. Users are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.
12.3. User Support: Any user can reach out to our user support team/ representative through electronic mode by way of email communication at office@sharangshakti.com;
12.4. Must Know: You must know and understand that:
12.4.1. We DO NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means other than explicitly mentioned by us. We never call Users/customers with offers, discounts, and offering free gifts.
12.4.2. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence, and defraud consumers. We regularly caution our users against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorised use and/or fraud and consequent financial loss.
12.4.3. We shall not be liable for any loss, damage, or expense incurred by a user where the user has shared personal and/or payment-sensitive information with scamsters/fraudsters.
12.4.4. Additionally, we also request and encourage our users to report such attempts or incidents to us at office@sharangshakti.com to enable us to investigate and explore legal recourse.
12.4.5. We rely on our payment processor and banks. In certain cases involving payment issues, we might see a delay as that is beyond our control once we pass the investigation to them; however, we try our best not to exceed reasonable timelines.
13. HOW ARE CHANGES MADE TO THIS POLICY?
This Policy may be updated at our sole discretion or due to changes in the law. Such changes, unless otherwise stated, will be effective from the day and date of posting on the Website. We reserve the right to update the Policy without obligation to notify users. It is recommended to regularly review this Policy for any changes, as your continued access and use of the Website and/or Services will be considered your approval and acceptance of all modifications to this Policy. In cases where applicable law mandates, we may notify you of updates through email or on the Website. If you do not agree with this Policy governing our Website and/or Services, please refrain from using the Website and/or Services provided by us.
14. HOW CAN YOU CONTACT US?
Should you need additional information or have any questions or complaints regarding the handling of your Personal Information, please reach out to us in writing at:
Email: office@sharangshakti.com
Grievance Officer
In accordance with the provisions of the IT Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Attention: Mr. Jitendra Singh
Designation: COO
Email: Help@sharangshakti.com
Timings: 10.00am to 7.00pm, Monday to Saturday
Phone: +91- 935495412
SHARANG SHAKTI
Sector 84, Gurugram, HR 122004, Bharat (India)
Copyright © 2023 Sharang Shakti Private Limited - All Rights Reserved.
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